Training Topics

Our programs are available by:

  • one-on-one coaching
  • instructor-led onsite
  • teleconferencing
  • webinars

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Contact Max Muller & Associates

Please call us at 816-536-5173
or e-mail us at
max@maxmullerassociates.com

Change Management Topics
Leadership Through Change
Problem-Solving Skills for Change Leaders
Strategic Planning for Success

Communication Skills Topics
Bridging the Generations at Work
Business Writing That Gets Results
Conflict Management – Working Through Differences
Developing Powerful Presentation Skills
Communicating with Tact and Diplomacy
Negotiation Skills At Work
Presentation Skills for Technical Topics
Technical Writing Workshop
Working with the Media

Customer Service Topics
Building Business Relationships
Building the Customer Centric Organization
Customer Care and Call Handling Skills for CRS
Coaching and Mentoring Skills for Call Center Managers
Delivering World-Class Customer Service
Defusing Difficult and Demanding Customers

Employee Development Topics

Attitude Skills for Success at Work and in Life
Coaching and Mentoring for Excellence
Decision Making and Problem Solving
Developing Emotional Intelligence
Emotional Management – Essential Skills for High Stress Positions
Conquering Stress in Work and Life
Getting It All Done in a Multi-Task World

Finance and Accounting Topics
Budgeting for Managers
Collecting Accounts Receivable
Controller’s Workshop
Dealing with Employee Garnishments and Levies
Determining Independent Contractor Status
Dynamics of Cash Flow Management
Essential Elements of 1042s
Essential Elements of 1099s
Fair Labor Standards Act Compliance
Finance and Accounting for Non-Financial Managers
Financial Analysis
Financial Statement Workshop
Fundamentals of Cost Accounting
Fundamentals of Revenue and Cost Forecasting
Managing Accounts Payable
Managing Accounts Receivable
Negotiation Skills for Purchasing Agents
Physical Inventory and Cycle Counting Workshop
Sales and Use Tax
Supply Chain Management Training
Wage and Hour Compliance Workshop

Human Resources Topics
Cultural Diversity in the Workplace
Dealing With the ADA, FMLA & Workers’ Compensation Overlap
Discrimination and Harassment Prevention
Diversity and Inclusion
Employment Law for HR Professionals [one or two day courses]
Fair Labor Standards Act Compliance
Fundamentals of HR Law for Managers and Supervisors [one or two day course]
Harassment Prevention 

How To Be a Successful Interviewer
Overcoming Negativity in the Workplace
Sexual Harassment in the Workplace – Managers and Supervisors Course
Sexual Harassment in the Workplace – Staff Training

Fundamental Selling Techniques Topics
Sales Presentation Skills
Successful Negotiating

Successful Relationship Selling

Leadership Single Day Topics
Basic Supervision Training in Spanish
Budgeting for Managers
Critical Thinking Skills for Leaders
Crucial Leadership Communication Skills
Developing Essential Management Communication Skills
Delegating for Success
Emotional Management – Essential Skills for High Stress Positions
Handling Stress and Staying Functional
How To Effectively Deal With Employee Attitude Problems
Employment Law for Managers and Supervisors [English or Spanish]
Establishing Clear Performance Expectations
Leadership: What It Is, How To Do It
Making Performance Management a Motivation Tool
Managing Performance Problems Effectively
Motivation and Employee Development Skills for Managers
Interactive Performance Management
Improved Coaching and Counseling Skills [English or Spanish]
Interviewing Skills for Managers
Coaching and Mentoring for Excellence
The Essentials To Leadership Development
The Supervisor’s Guide to Preventing Sexual Harassment
The Essential Skills for New Supervisors [English or Spanish]
How to Hire and Motivate Employees Legally

OSHA, Safety & Facility Management Topics
OSHA 10-Hour Construction Industry Outreach Course [English or Spanish]
OSHA 10-Hour General Industry Outreach Course [English or Spanish]
OSHA 30-Hour Construction Industry Outreach Course [English or Spanish]
OSHA 30-Hour General Industry Outreach Course [English or Spanish]
OSHA: Short and Long Course Training Options [English or Spanish]
Behavior-Based Safety Training
OSHA Compliance [English or Spanish]
The Essentials of Facilities Management

Professional Development Topics
The Essentials to Leadership Development
Developing Powerful Presentation Skills

Project Management Topics
Improved Project Management and Planning
Project Management for the Occasional Project Manager
How to Develop and Implement a Project Management Methodology

Real Estate Technology Topics
Faceoff with Facebook
The Cheap Realtors’ Guide To Setting Up A Digital Office

Sales and Marketing Topics
Connecting with Customers
Consultative Selling – A Proven Selling Solution
Branding for Success Workshop

Social Media Topics
Writing for Social Media

Team Building Training Courses Topics
The Basics of Team Building
Managing a Cross-Generational Team
How to Manage and Motivate a Team

Technical Skills Topics
Excel® Basics
Excel® – Shortcut Secrets
The Power of Access®
Outlook on Outlook®